My Resumé.

Innovative and passionate senior program/project manager with expertise in managing a broad range of technical projects across multiple industries, specializing in product and software development life cycle management. Adept in managing large, cross-functional teams through agile, waterfall, and hybrid methodologies while adhering to budget and schedule constraints to accomplish program goals and exceed customer expectations. Skilled at leading diverse teams and effectively interacting with clients, stakeholders, and team members from all disciplines. ​​
Education
BACHELOR OF SCIENCE at Weber State University
Ogden, UT Dec 2012
Career Experience
SENIOR PROJECT MANAGER at Salesforce.com
Sep 2017 - Present

Innovative and passionate project manager who strives to bring the power of cloud computing to enterprises. Work closely with various technical and non-technical team members; managing and running more complex, enterprise and strategic technical projects. Subject matter experts who actively participates on the project, scoping, contracts review, knowledge transfer, and budget management.
  • Create and manage project plans, monitor and review timelines, and identify and resolve issues to ensure project success.
  • Ensure on time and on budget project delivery while also ensuring that project gates and governance are properly adhered to during the execution of the project.
  • Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.
  • Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
  • During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce Commerce Cloud methodology and project gates and governance.
  • Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
  • Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
  • Adopt a standardized development lifecycle methodology for all projects.
  • Identify opportunities to leverage all Salesforce technologies.
  • Facilitate review sessions with the client and your team.
  • Participate in end to end implementation planning including project management, issue management, communication and change management.
  • Manage UAT with end users including coordination and user acceptance signoff.
  • Leverage business knowledge and expertise to drive business process improvements.
  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping.
  • Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.

PROGRAM/PROJECT MANAGER at BAE Systems, Inc.
Feb 2014 - Sep 2017

Responsible for directing a $42M program portfolio, managing resources, and collaborating with both internal and external customers.
  • Manage diverse projects, including software development, data migrations, classified environment deployments, and Air Force system accreditations.
  • Lead projects with over 50 cross-functional resources in a matrixed environment requiring task integration with other schedules and programs.
  • Maintain customer expectations with Air Force and internal personnel.
  • Led a year-long requirement gathering project producing multiple customer deliverables to define a roadmap for an integrated data environment to replace legacy Air Force systems.
  • Received award from the U.S. Under Secretary of Defense by implementing a risk management solution that improved the Air Force’s financial management process.
  • Recognized by Air Force leadership for identifying a critical reporting deficiency and implementing a streamlined reporting method increasing program efficiency.

DIRECTOR OF IT at GMRE, Inc.
Jul 2012 - Feb 2014

Responsible for the overall planning, organizing, and execution of all company IT functions and projects as well as the support and maintenance of existing infrastructure and development of new technical solutions.
  • Directed projects, including data migrations, software implementations, facilities move, website redesign, and marketing/advertising efforts to meet internal and external customer requirements.
  • Deployed a company rebranding project, including a redesigned website, print products, and marketing material, improving the company’s marketing position and search rankings.
  • Managed vendor relations, procurement, SaaS subscriptions, security systems, and quality assurance.
  • Authored, implemented, and maintained company-wide IT policies and procedures.
  • Designed and ensured continual operation of mission critical operations of networks and systems.
  • Developed recurring security and safety training material ensuring compliance with OSHA and government contract regulations. 

SYSTEMS ARCHITECT at Davis County Information Services
Jan 2012 - Oct 2012

Responsible for the conversion of legacy client-side PowerBuilder applications to web for all county department functions.
  • Contributed to multiple projects, including a service desk workflow improvement project and a large-scale replacement of legacy applications.   
  • Developed ASP.NET web applications in C# for all supported county departments.
  • Interviewed users and defined requirements to incorporate them into business use case documents.

SECURITY MANAGER at E&A Protective Services (Internal Revenue Service) 
Jun 2006 - Apr 2012

Responsible for managing and leading a team of armed security officers for physical security enforcement and first responder duties for contracted IRS facilities.
  • Led multiple projects, including a documentation revamping project, a process improvement and continuity project, and a security clearance database redesign project.
  • Created a cohesive team attitude and ensured employee recognition for key contributions, which greatly improved morale and directly increased productivity. 
  • Developed more efficient training material, improving use of technology resources by 50%.

TECHNICAL SUPPORT ENGINEER at MasterControl, Inc.
Oct 2009 - Apr 2011

Responsible for installation and support of a document control web-based software solution for over 800 clients.
  • Led multiple projects, including development of an internal knowledge base, a process development tracking system, and a technical support documentation redesign.
  • Performed software quality assurance testing, validation, and configuration management for issue identification and improvements and authored policies and procedures for ISO compliance.
  • Worked with clients to ensure customer satisfaction and coordinated change requests.
  • Authored policies, procedures, and standards of practice for ISO compliance and administered the company’s SalesForce implementation.

TAX EXAMINER at Internal Revenue Service
Feb 2006 - Oct 2009

Responsible for processing and assisting taxpayers with business tax forms via correspondence and phone.
  • Contributed to a department-wide newsletter deployment project and a software design project for data entry tool improvement.
  • Led focus teams to develop department goals for improvement of business processes.
  • Received multiple quality awards by maintaining a 96% accuracy rate on production work.

OFFICE / PROJECT MANAGER at Jones Moving & Storage
Mar 2005 - Feb 2006

Responsible for processing and assisting taxpayers with business tax forms via correspondence and phone.
  • Managed all IT-related functions and projects for company hardware and software.
  • Implemented and managed a project to update the shipment management computer system.
  • Performed Accounts Receivable and Accounts Payable financial functions. 
  • Worked as the Human Resources Manager and handled payroll distributions. 
  • Handled logistics with multiple van lines and shipping companies nationwide.
  • Supervised moving and packing crews.
Technical Skills
Planning & Scheduling
Resource Forecasting
Configuration Management
Risk Management
Agile, Scrum, Hybrid, Waterfall
Earned Value Management
Contract Negotiation
Technical Writing
Cloud Computing
Information Assurance
IaaS | PaaS | SaaS
Digital Marketing
Search Engine Optimization
Web Design
​User Experience
Soft Skills
Organizational Leadership
Continuous Improvement
Training | Coaching | Mentoring
​Cross-functional Teams
Proficiencies
Microsoft Office & SharePoint
Microsoft Project & Visio
Adobe Creative Suite
Atlassian JIRA & Confluence
Amazon Web Services
Salesforce Service & Marketing
Google Analytics & AdWords
Credentials
Active TOP SECRET Security Clearance
PMP (Anticipated Dec 2017)
Facility Security Officer (FSO) Certificate
Armed Security Officer License
​Notary Public License
Memberships
Project Management Institute (PMI)
InfraGard - Salt Lake City Chapter​

Testimonials.


​"Stacy is a team builder and brings a positive outlook to those she leads."
Coworker at E&A Protective Services

"Stacy is very proficient and knows IT inside and out. She would be a great asset to any company." 
Coworker at GMRE, Inc.
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